Shipping & Return
We are more than happy to help you get your favorite Still Life products no matter where you are in the world.
“Out of Area” Surcharge Some remote areas might incur an “out of area” surcharge for which courier companies charge extra. If you fall within such an area, we will contact you and provide the option to change your shipping address if you wish.
Items shipping internationally may be subject to customs processing depending on the item’s declared value. Buyers may be subject to additional charges for customs clearance.
We offer FREE SHIPPING for worldwide on all orders over $150.
For all orders being shipped under USD150.00,please refer to the shipping set in the site
Shipping Company: DHL/EMS/ CUB
EMS : 5-7 days . If special case :7-20 working days.
DHL : 3- 5 working days.If Special case:7-10 working days.
CUB:15-25 working days.
Preorder Items: 15-120 working days to complete it and more shipping times as above.thank you.
Under the photographing method, lighting and photographing environment ,The products colors shown on our site are slightly different from the actual product is normal . We will try our best to take additional a video under normal condition to show the real color to customer , and confirm with the customer before delivery. However, after confirmation, regardless of the website or mobile video display pictures are considered colors accepted by customers. For customers with very picky with colors, please place your order carefully, thank you.
As hard as we work with our customers to find them the perfect item to add to their wardrobe, sometimes minds change, mistakes are made, or colors clash. We are happy to accept returns on items within 14 days of purchase.
Please ensure you have kept the original tags attached, have the original receipt and the returning item is free from wear, stains, odour or any condition that would otherwise prevent it from being sold as new. A full store credit or exchange will be given on items purchased at full retail, sorry there are no exchanges or returns on final sale items.
*** All of the gifts and swatches shipped with the order ,please send back with the returning .
**Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging .
**Rossie Viren reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.
**Customers are responsible for the shipping charges for any returns or exchanges. We encourage you to send your returned parcel via registered post to ensure it reaches us safely; Rossieviren online store is not responsible for items lost in transit.
IMPORTAND INFORMATION ON RETURN
Footwear may not be returned if the top has been creased or the bottom has been scuffed. To prevent creasing when trying on a new shoe, avoid fully flexing the foot. To prevent scuffing the bottom always try on shoes on a carpeted surface.
THE FOLLOWING ITEMS ARE NON-REFUNDABLE:
Returns received after 14 days of the original order shipment date.
Returns received in damaged or worn condition.
Final Sale items.
Preorder bespoke and confirmed items.
Unauthorized returns will be refused.
Rossie Viren Teams